Team Lead - Customer Service Representative Infosys BPM Limited
Infosys BPM Limited
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: People Management, Performance Reviews, Cross Selling, Upselling, resource planning, Career Planning, Performance Management, SLA, KRA, kpi, CSAT, Training, Key performance indicators, Messaging, Web Chat, Service Levels, Quality, Productivity, Customer support Team Leading, Appraisal discussions, Managing a Team, Sales Campaigning, Work Force Management, Client escalations monitoring, Manage shrinkages
About Infosys BPM Limited
Job Description
Key Responsibilities: Needs to have a Customer support Team Leading experience For TL roles candidate needs to have people management experience Conducting performance reviews Appraisal discussion s Monthly reviews etc in addition to above Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner ensuring a high level of customer satisfaction Sales Campaigning Selling cross selling and upselling products to drive additional revenue Resource Planning Career planning Performance Management Work Force Management Team SLA KRA KPI CSAT Training Effectively reviewing handle client escalations monitor analyze key performance indicators KPIs driving continuous improvement Experience or knowledge for Messaging Web chat Experience Knowledge of Service Levels Quality and Productivity KPI s Manage shrinkages Preferred Skills: Customer Service->Regular Customer Service,