Senior Analyst GlowTouch Technologies

About GlowTouch Technologies

Job Description

Title of the Position: Support Operations Analyst Designation: Sr Analyst/Analyst Work Location: Mangalore No. of positions: 01 Shifts: Night shifts About Company: UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Roles & Responsibilities: (What youll do) Prepare Enrollment and location forecasts using proprietary company software, Analyse the data to adjust for new trends or changes requested by the customer and assist clients in understanding and accessing forecasts, and answer questions related to prepared forecasts Research and evaluate new technologies, develop new systems or work to update or improve current systems. Enter research data into company software systems and/or into company provided data tables. Conduct student generation rate studies, review newly entered residential research data for errors/omissions, draw/edit swelling unit project polygons as necessary, construct conservative phasing table reflective of current market conditions, and upload, generate, and post-residential research summaries for client assigned. Account for possible project challenges on constraints including risks, time, resources, and scope. Assist clients in understanding and accessing forecasts, and answer questions related to prepared forecasts. Participates in the requirements gathering process and assist with school attendance boundary modification. Work closely with project management teams to successfully monitor the progress of initiatives. Contact School District personnel, city/county officials, and residential development firms to collect and aggregate new housing data. Stay current on all key support topics, including product knowledge and required technical and customer support skills. Collaborate with peers and colleagues to best serve the needs of customers. Document and track cases using CRM tool. Meet and exceed all expectations and established benchmarks. Qualification & what you have: Bachelors in computer science, GIS or STEM major. Experience: 2+ years of work experience in the Analytics field Experience in web-based services, technology solutions or training services preferred. Bachelors degree in computer science or a related field Proficient in Microsoft Office suite, especially with Excel formulae and Database functions required. Salesforce and/or prior CRM experience preferred. Strong technical aptitude with the ability to work with data points and draw logical assumptions. Strong time management skills with the ability to multi-task, stay organized in a fast-paced environment, and prioritize. Strong verbal and written communication skills Exemplary customer service and conflict resolution skills Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes. Ability to maintain a positive attitude and foster a collaborative and unified work environment. Willing to work in Shifts and in a 24X7 work environment. Knowledge of GIS tools, ability to write SQL queries a strong plus Shifts: Flexible to work in rotational shifts Skills: Well versed with Advanced excel. Ability to converge the data from multiple data sources to build actionable insights. Understanding and ability to work various on various `what if scenarios. Has hands on experience working on large sets of customers data Excellent written & verbal communication and presentation skills. Good understanding of probability & basics of statistics Strong data visualization skills Strong customer service skills Good analytical, troubleshooting and organization skills.,