Manager Quality GlowTouch Technologies

About GlowTouch Technologies

Job Description

Job Title: Quality Analyst Location: Mysore Designation: Manager Job Summary: We are looking for a detail-oriented and analytical Quality Analyst to join our team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of products, services, or processes to ensure they meet established standards and customer expectations. Key Responsibilities: Monitor and evaluate process performance and outputs against defined quality standards. Perform regular audits and provide feedback to enhance team performance. Identify areas for improvement and recommend actionable solutions. Maintain documentation related to quality processes and performance metrics. Collaborate with cross-functional teams to develop and implement quality improvement initiatives. Investigate and resolve quality issues or customer complaints. Assist in developing training materials and conducting quality training sessions. Ensure compliance with company policies, industry standards, and regulatory requirements. Give constructive feedback to drive better customer experience, resolution accuracy, Average Handling time and other process defined SLAs. Derive insights from the audits to improve the existing processes. Root Cause analysis for the identified opportunities Requirements: Bachelors degree in any discipline (preferred: Engineering, Business, or related field). Proven experience in a Quality Analyst or Quality Assurance role. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Familiarity with quality management systems and tools (e.g., Six Sigma, ISO standards) is a plus. Proficiency in Microsoft Office Suite or relevant software. Work experience or exposure to VPN related technicalities/troubleshooting will be an added advantage,