Customer Success - Technical Product Intentwise

About Intentwise

The Intentwise platform stitches together your fragmented Amazon, Walmart, and other e-commerce data into a unified data store. We power reliable data pipelines, speed up your analytics, and unlock new ad optimizations.
By connecting to all Amazon Ads and retail APIs, we're able to automate the collection of your critical marketplace data, then visualize it with a single click. With Intentwise Analytics Cloud, your data is automatically enriched—brand vs. non-brand keywords are segmented for you, foreign currencies are converted behind the scenes, etc.—so you can spend less-time looking for insights, and more time acting on them.
Intentwise Ad Optimizer is built on the foundation of Intentwise Analytics Cloud, allowing you to consider retail metrics when managing your advertising and providing for faster troubleshooting and performance diagnostics. Intentwise Ad Optimizer also benefits from advanced AI recommendations that proactively audit your account for new opportunities, advanced UI capabilities like roll-ups and date range compare, and more.
Intentwise Explore makes extracting insights from Amazon Marketing Cloud easier than ever. You don't need to be a SQL pro to use Intentwise Explore. Simply pick the query you want to run from the query library, or request a new one from our team of data scientists. In addition to scheduling queries in advance, you can use Intentwise Explore to visualize your results instantly, or use our templates to customize the reports to your exact specifications.
When you work with Intentwise, you'll receive best-in-class customer support. Our team is available via live chat 24/7/365, and we respond in less than 5 minutes. We are a team of ex-Amazonians, agency owners, sellers, and brand owners who want to help each of our clients succeed on Amazon and Walmart. Reach out to learn more or book a demo of our platform.

Job Description

Customer Success - Technical Product
Experience: Fresher
Salary: 7 LPA max
Notice Period: Immediate
Location: Bangalore , Remote ( But need to commute to office when required )
Education: University degree with an emphasis in Management, Marketing, or Advertising
Bachelor’s degree in Advertising, Marketing, Communication Science, or equivalent with 60% and above.
Interview process: Virtual interview

Qualifications:

University degree with an emphasis in Management, Marketing, or advertising

Bachelor’s degree in Advertising, Marketing, Communication Science or equivalent.

Roles and Responsibilities : 

• Client Support: Act as the primary point of contact for client communications, offering Tier 1 support.
• Strengthening Client Relationships: Conduct onboarding and Quarterly Business Reviews to establish enduring relationships with brands and agencies, aiding them in maximising the potential of Intentwise tools.
• Collaboration: Work with sales, product, and engineering teams to resolve issues and ensure smooth client operations.
• Product Updates and Roadmap Communication: Educate clients about the company's roadmap and forthcoming developments.
• Onboarding and Training Sessions: Lead onboarding sessions for new and existing clients, ensuring they understand how to extract maximum value from the suite of tools.
• Industry Expertise: Stay updated on advancements in Amazon and marketplace domains, providing relevant insights to clients.