THE OPEN GROUP Part 1 IT4IT Exam

1.

What is the purpose of the Request Rationalization functional component?

Presenting service offers to consumers and facilitating consumption and payment Aggregating catalog from various suppliers into consumable Offers that users can order Breaking down and routing requests, and keeping Subscription information up do date Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

2.

What is the difference between primary and supporting activities in the IT Value Chain?

Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness Primary activities focus on systems design and construction; supporting activities include planning and operations management

3.

What is a goal of the Diagnostics and Remediation functional component?

To design, create, and manage Service Contracts To aggregate Events To shorten Mean Time to Repair To manage the lifecycle of Requests for Change

4.

What is a benefit of implementing the Strategy to Portfolio value stream?

Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage Services designed in accordance with standards and policies Prioritized IT investment based on impacts on architecture and business priorities Reduced costs by proactively identifying issues before the service impact becomes severe

5.

What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?

Offer Consumption Fulfillment Execution Catalog Composition Offer Management

6.

What does the Event data object represent?

A user inquiry to the Service Desk An alert signifying a change of state of a monitored Configuration Item An issue or flaw with delivered code or physical service blueprint An interruption to normal service operations

7.

Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?

Build Package Enterprise Architecture Service Portfolio Service Design

8.

What is a benefit of implementing the Requirement to Deploy value stream for the business?

Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand Increased fulfillment efficiency and consistency through standard change deployment and automation

9.

UML is the Object Management Group Unified Modeling Language. The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?

Component Class Activity Artifact

10.

Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ________________.

adapt to change without having to re-factor the IT management architecture define, implement, and govern an innovative microservice-based architecture implement web-scale and distributed computing assess the maturity of their IT processes

THE OPEN GROUP Part 1 IT4IT Exam

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THE OPEN GROUP Part 1 IT4IT Exam

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