Supply and Operations Management Set 3

Understanding the needs of customer ✘ Continually learning ✘ Managing cash flows ✘ Exploiting technology to produce goods and services ✔

Taguchi Loss Function ✘ Pareto Chart ✘ ISO 9000 Quality Cost Calculator ✘ Process Chart ✔

the cost of scrap and repair ✘ inspection, warranty, and service costs ✘ sales costs ✘ costs to society ✔

Selecting the location and layout of a facility ✘ Deciding which market areas to manufacture products for ✘ How much capacity is required to balance demand ✘ Designing and improving the jobs of the workforce ✔

simultaneous achievement of relevant customer metrics ✘ an order that arrives on time ✘ an order that arrives undamaged ✘ an order that is easy for the receiver to fill ✔

the responsibility of the Quality Control staff to identify and solve all quality-related problems ✘ A commitment to quality that goes beyond internal company issues to suppliers and customers ✘ A system where strong managers are the only decision makers ✘ A process where mostly statisticians get involved ✔

continuous improvement ✘ employment involvement ✘ benchmarking ✘ centralized decision making authority ✔

a foolproof mechanism ✘ Just-in-time (JIT) ✘ a fishbone diagram ✘ continuous improvement ✔

cause-and-effect diagram ✘ poka-yoke diagram ✘ Kaizen diagram ✘ Taguchi diagram ✔

The Product/Service Dev.Function ✘ The Operations Function ✘ The Marketing ( Including Sales ) Function ✘ The accounting and finance function ✔