1.
Examples of common up-front costs incurred by a cloud consumer to set up a cloud-based environment for the cloud consumer include ___________________.
2.
A cloud can provide remote access directly to physical IT resources. For example, a cloud consumer can gain direct access to a physical server hosted in a cloud.
3.
Which of the following functions can be performed by service agents?SELECT ALL THAT APPLY
4.
The temporary runtime role assumed by a software program when it accesses a service is known as the ___________________ . 
5.
The expense required by an organization to run and maintain its IT resources is the ___________________.
6.
Each cloud has a specific level of reliability and availability that it guarantees for a given cloud service. By spanning a failover system across separate clouds, the overall levels of reliability and availability will be higher than the maximum levels of reliability and availability of either cloud.
7.
When a private cloud exists as an environment fully controlled by a single organization, which of the following challenges still tends to apply?
8.
The characteristic of a cloud to enable cloud consumers to scale cloud-based IT resources in or out, as required, is known as ___________________.
9.
The costs associated with the move from one cloud provider to another are known as ___________________.