1.
At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.
2.
A Micro Process Map may map a process showing the entire activities of a department and can likely be broken into many Macro Process Maps showing numerous processes that comprise the activities of the department.
3.
As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achievable.
4.
_____________ represents all the variation that one can expect to experience from the output of the subject process.
5.
A Belt gathered the following defect data for a polyurethane production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the
chart would be:
Data: Trimming 37
Forming 61
Packaging 29
Sealing 5
6.
The length of wooden beams being sawed is measured by a line operator. Which is least likely to be influenced by the instrument?
7.
One of the primary objectives of constructing an X-Y Diagram is to separate the vital few Y's from the trivial many Y's.
8.
A ____________________ is defined as a repetitive and systematic series of steps or activities where inputs are modified or assembled to achieve a customer desired result.
9.
Training cost is $2,000 and a project required an initial investment of $16,000. If the project yields monthly savings of $1,500 beginning after 2 months, what is the payback period in months (before money costs and taxes)?
10.
The DMAIC approach to problem solving stands for Define, Measure, Analyze, ____________ and Control.