SERVICE NOW Certified System Administrator

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

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REQ (Number)>RITM (Number)>PROCUREMENT (Number)

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REQ (Number)>RITM (Number)>TASK (Number)

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FULFILLMENT (Number)>RITM (Number)>TASK (Number)

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Breadcrumb ✘ Favorite ✘ Tag ✘ Bookmark ✔

A change request ✘ An Order Guide ✘ A request ✘ An SLA ✔

the order number. ✘ the stage. ✘ the task to complete. ✘ the individual item in the order. ✔

Records ✘ UI Pages ✘ Lists ✘ Forms ✔

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance ✘ Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions ✘ Use the Baseline Update Set to store the contents of items after they are changed the first time ✘ Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance ✔

A Trigger ✘ Core Action ✘ A spoke ✘ An Event ✔

Service Catalog variables can only be used in Record Producers ✘ Service Catalog variables can only be used in Order Guides ✘ Service Catalog variables cannot affect the order price ✘ Service Catalog variables are global by default ✔

It displays actions such as creating quick reports, configuring the list, and exporting data ✘ It displays actions related to filtering options, assigning tags, and search ✘ It displays actions related to viewing and filtering the entire list ✘ It displays actions such as view form, view related task, and add relationship ✔

Mapping fields using the Import Log ✘ Mapping fields using Transform History ✘ Mapping fields using an SLA ✘ Mapping fields using a Field Map ✔