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Detail Form
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1.
Which is a benefit of telephone support in a Service Desk?
2.
What is the purpose of on-site (desk-side) support in a Service Desk environment?
3.
To provide the most appropriate form of support for the user; to educate users about basic aspects of Incidents resolution; and to develop rapport between analysts and users are objectives of which service delivery channel?
4.
You are explaining the benefits of desk-side support to your new-starters. Which of these options best describes one of these benefits?
5.
Which of these options best describes a skill level required for desk-side support?
6.
Which of these options best describes one of the purposes of using electronic support tools?
7.
Which of these wouldn't be a key objective of electronic support delivery tools in a Service Desk environment?
8.
Which of the options best describes some primary benefits of using electronic support delivery tools in a Service Desk environment?
9.
Enabling users to log and track the status of their own Incidents and Service Requests is the primary purpose of
10.
Which of these options is a primary objective of self- service for Service Desks?