×
Detail Form
We will send your result on your email id and phone no. please fill detail
1.
Legal compliance has been stressed by your security manager as a requirement for the entire organisation. Which of these options is the best example of how legal compliance assists an organization to work securely?
2.
What are the SDAs responsibilities in the Incident Management process?
3.
What is a typical Service Desk situation that would result in frustrated users and low levels of customer satisfaction?
4.
You are on a call which is degenerating into a tirade of abuse from the caller; how do you react and deal with this?
5.
A primary responsibility of the Service Desk is to
6.
Which activity is part of Change Management?
7.
Your manager has emphasised the importance of establishing effective working relationships with other teams in the organisation. Of these options, which is the most important activity you should undertake to enable this to happen?
8.
A Service Desk operation requires an SDA to multi-task what does this mean in practice?
9.
Which option is the best example of a closed question?
10.
What is the best reason for an SDA to follow documented processes and procedures?