Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be managed on the Resource?
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue. How can the Dispatcher ensure that the required staff is assigned to the project?
A client wants to use Heroku to build a data bridge between Salesforce and Google Cloud Platform (GCP). Which combination of Heroku features should an Architect recommend to secure the connection between Heroku and GCP?
A healthcare services client is requesting an architecture for a set of applications: one is a marketing application, and the other two are of customer service applications that allow for customers to interact with their healthcare records. The marketing application must be able to scale up within seconds in response to traffic spikes. The client wants to be able to deploy each of these applications to the U.S. East Coast and EMEA. Which applications should be deployed into which Heroku runtime?
A web application on Heroku wants to surface Salesforce data. All users of the web application will:
1) Authenticate using SSO with Salesforce.
2) Have user records in Salesforce.
What architecture should be recommended in order to maintain the Salesforce security model already in place?
A client wants to create a scalable set of microservices that communicate with each other, where multiple microservices have a public REST API. Which architecture strategy allows this on Heroku?
Universal Containers has a Heroku Private Space with a VPN connection to their on-premise network. They want their remote employees to be able to access their Heroku applications using a VPN connection only. Which solution should an Architect recommend?