Salesforce Certified-Field Service Lightning Consultant (2)

1.

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app. What should a Consultant recommend?

Create a Quick Action on the Service Appointment to launch a Visualforce signature page. Create an Approval Process from the Service Appointment for the customer's Authorization. Create a Checkbox on the Service Appointment that will capture the customer's Authorization. Create a custom text field to capture the customer's signature on Salesforce mobile app.

2.

Universal Containers maintains their service level agreements at the customer level only. How can a consultant ensure agents can verify coverage?

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact Page Layout. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

3.

Universal Containers wants to invoice its customers for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

Use Products and Price Books to track the price. Use Opportunity Line Items and Price Books to track the price. Use a custom object to model the Work Order pricing and price. Use Assets and Products to track the price.

4.

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Service Appointments or Service Resources are hidden from partners. How would a Partner user update the Work Order record from a mobile Device?

Field service mobile app Salesforce mobile app Work Order records are unavailable on a mobile device Salesforce Touch

5.

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

Work Orders and Cases Cases, Work Orders, and Tasks Work Orders Only Cases Only 885CB989129A5F974833949052CFB2F2

6.

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

Implement a Quick Action to create a new Service Appointment on the existing Work Order. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order. Implement a Macro to generate Service Appointments on the existing Work Order. Implement a Custom Button to Create a Service Appointment on the existing Work Order.

7.

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

Managing page layouts and milestone trackers can be done in the Salesforce mobile app. Creating Entitlements for Cases and Work Orders must be separated. Managing page layouts and validation rules can be done in Salesforce Lightning. Creating Entitlements for Work Orders requires Lightning to be enabled.

8.

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. What configuration should a Consultant recommend for the Scheduling Policy?

Match Boolean Match Fields Preferred Resources Required Resources

9.

Universal Containers wants to track the work that is performed on the customer's install base. What object relationship should the Consultant focus on to meet this requirement?

Products to Accounts Assets to Products Work Orders to Assets Work Orders to Products

10.

Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Orders and Order Products. Use Work Orders and define a hierarchy. Use Products and Product Families. Use Assets and define a hierarchy.

Salesforce Certified-Field Service Lightning Consultant (2)

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Salesforce Certified-Field Service Lightning Consultant (2)

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