Salesforce Certified Administrator (SP 18)

What must an administrator do when creating a record type?

The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating the custom field?

Universal Containers needs to synchronize data between Salesforce and an external financial system. What should an administrator do to accomplish this?

Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?

At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read-only access to the Opportunity object. What should the Administrator do to ensure that each person has the correct access?

Which circumstance will prevent a system administrator from deleting a custom field?
 

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization- wide trusted IP range?

Universal Containers wants to proactively alert each of its sales team users 30 days before their account renewal is due. To do this, a 'required' custom account date field named 'Renewals' has been created to hold the accounts' Renewal date. The default is one year from 'Create Date'. A validation rule ensures the date value entered is at least 30 days into the future. An Email alert and Email template has been created and is set to be delivered to the Account Owner recipient. What kind of workflow action is needed to complete this requirement?

Universal Containers wants to understand all of the configuration changes that have been made over the last six months. What tool should an Administrator use to gather this information?

Universal Containers has three different support groups. Each group works cases for their region only. How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?