Quality Management Set 1

Total Quality Management ✘ International Standard Organization ✘ Total Productive Maintenance ✘ Total Quality Control ✔

Data flow ✘ Work flow ✘ Circular ✘ Audit ✔

Process monitoring tool ✘ Process control tool ✘ Both (a) and (b) ✘ None of the above ✔

Customer satisfaction ✘ Employee satisfaction ✘ Skill enhancement ✘ Environmental issues ✔

Employee ✘ Customer ✘ Both (a) and (b) ✘ None of the above ✔

Top level management ✘ Middle level management ✘ Frontline management ✘ All of the above ✔

Waste ✘ No material ✘ Breakdown ✘ All of the above ✔

Customer ✘ Employee ✘ Supplier ✘ All of the above ✔

Due to management ✘ Due to method ✘ Due to machine ✘ Due to material ✔

Material quality ✘ Customer need ✘ Market demand ✘ All of the above ✔