PEOPLECERT ITIL -V3 Foundation by PEOPLECERT

1.

Which is the first step in the 7 Step Improvement Process?

Where are we now? Identify gaps in Service Level Agreement (SLA) achievement Prepare for action Define what you should measure

2.

Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

Produce and maintain all necessary Service Transition packages Produce quality, secure and resilient designs for new or improved services, technology architecture,processes or measurement systems that meet all the agreed current and future IT requirements of the
organization Take the overall Service Strategies and ensure they are reflected in the Service Design process andthe service designs that are produced Measuring the effectiveness and efficiency of Service Design and the supporting processes

3.

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

Service Operation Service Transition Service Strategy Service Design

4.

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

The Request Fulfillment Process Manager The Request Fulfillment Process Owner The Service Manager The Service Desk Manager

5.

Which Service Design process makes the most use of data supplied by Demand Management?

IT Service Continuity Management Service Catalogue Management Capacity Management Service Level Management

6.

Which of the following statements BEST describes a Definitive Media Library (DML)?

A secure location where definitive hardware spares are held A secure electronic library that contains all copies of software andlicences A secure library where definitive authorized versions of all software and back-ups are stored andprotected A secure library where definitive authorized versions of all media Configuration Items (CIs) are storedand protected

7.

The BEST description of the purpose of Service Operation is?

To decide how IT will engage with suppliers during the Service Management Lifecycle To design and build processes that will meet business needs To proactively prevent all outages to IT Services To deliver and support IT Services at agreed levels to business users and customers

8.

Which of the following is NOT an aim of the Change Management process?

All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration
Management system Overall business risk is optimized Standardized methods and procedures are used for efficient and prompt handling of all Changes All budgets and expenditures are accounted for

9.

Which of these is NOT a responsibility of Application Management?

Ensuring that the correct skills are available to manage the infrastructure Providing guidance to IT Operations about how best to manage the application Deciding whether to buy or build an application Assisting in the design of the application

10.

What is a RACI model used for?

Defining roles and responsibilities Performance analysis Recording Configuration Items Monitoring services

PEOPLECERT ITIL -V3 Foundation by PEOPLECERT

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

COMPANY

Products

OTHERS

Partner

PEOPLECERT ITIL -V3 Foundation by PEOPLECERT

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

Detail Form

COMPANY

Products

OTHERS

Partner