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Detail Form
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1.
Which of the following is an example of capabilities?
2.
Which of the following models would be MOST useful in helping to define roles and responsibilities in an organization structure?
3.
Which of the following activities is be performed by access management?
4.
Which process is responsible for ensuring that appropriate testing of a service or application takes place?
5.
Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3. Recording and control of virtual Cis
4. Approving finance for the purchase of software to support service asset and configuration management
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3. Recording and control of virtual Cis
4. Approving finance for the purchase of software to support service asset and configuration management
6.
Which of the following availability management activities an? Considered to be proactive as opposed to reactivate
1. Monitoring system availability
2. Designing availability into a proposed solution
1. Monitoring system availability
2. Designing availability into a proposed solution
7.
Which process is responsible for sourcing and delivering components of requested standard services?
8.
Which of the following is event management NOT used for?
9.
Which of the following is NOT defined as part of every process?
10.
Which of the following is NOT a characteristic of a process?