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Detail Form
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1.
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
2.
Where should details of a Workaround always be documented?
3.
What are Request Models used for?
4.
Consider the following list:
1) Change Authority
2) Change Manager
3) Change Advisory Board (CAB)
What are these BEST described as?
1) Change Authority
2) Change Manager
3) Change Advisory Board (CAB)
What are these BEST described as?
5.
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
6.
In terms of adding value to the business, which of the following describes Service Operation's contribution?
7.
A single Release unit, or a structured set of Release units can be defined within:
8.
Why are public frameworks and standards (such as ITIL) attractive when compared to proprietary knowledge?
9.
Which of the following are types of communication you could expect the functions within Service Operation to perform?
1) Communication between Data Centre shifts
2) Communication related to changes
3) Performance reporting
4) Routine operational communication
1) Communication between Data Centre shifts
2) Communication related to changes
3) Performance reporting
4) Routine operational communication
10.
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?