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Detail Form
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1.
The information that is passed to Service Transition to enable them to implement a new service is called:
2.
Which of the following can help determine the level of impact of a problem?
3.
You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?
4.
Which of these are objectives of Service Level Management
1: Defining, documenting and agreeing the level of IT Services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the Service Provider could operate in
1: Defining, documenting and agreeing the level of IT Services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the Service Provider could operate in
5.
What is the objective of Access Management?
6.
Which of the following is NOT a benefit of using public frameworks and standards?
7.
Which of the following should be available to the Service Desk?
1. Known Error Data
2. Change Schedules
3. Service Knowledge Management System
4. The output from monitoring tools
1. Known Error Data
2. Change Schedules
3. Service Knowledge Management System
4. The output from monitoring tools
8.
Which of the following is the BEST description of a relationship in Service Asset and Configuration Management?
9.
"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?
10.
Which of the following statements about Service Asset and Configuration Management is/are CORRECT?
1. A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2. Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control
1. A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2. Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control