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Detail Form
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1.
Which of the following drives demand for services?
2.
Which of the following availability management activities are considered to be proactive as opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution
1. Monitoring system availability
2. Designing availability into a proposed solution
3.
What do technology metrics measure?
4.
The design of IT services requires the effective and efficient use of what?
5.
What is the BEST description of the purpose of service operation?
6.
In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?
7.
When can a known error record be raised?
1. At any time when it would be useful to do so
2. After a workaround has been found
1. At any time when it would be useful to do so
2. After a workaround has been found
8.
Which of the following would a major problem review examine?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
What could be done better in the future
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
What could be done better in the future
9.
Customer perceptions and business outcomes help to define what?
10.
At which stage of the service lifecycle should the processes needed to operate a new service be defined?