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Detail Form
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1.
What are the processes within Service Operation?
2.
Which process or function is responsible for the Definitive Media Library and Definitive Spares?
3.
Which is the CORRECT description of an outcome?
4.
A configuration model can be used to help
(1) Assess the impact and cause of incidents and problems
(2) Assess the impact of proposed changes
(3) Plan and design new or changed services
(4) Plan technology refresh and software upgrades
5.
Which of the following is NOT defined as part of every process?
6.
Customer perceptions and business outcomes help lo define what?
7.
Which of the following questions does the guidance in service strategy help to answer?
(1) What services should we offer and to whom?
(2) How do we differentiate ourselves from competing alternatives?
(3) How do we create value for our customers?
8.
Which of the following would commonly be in a contract underpinning an IT service?
(1) Marketing information
(2) Contract description and scope
(3) Responsibilities and dependencies
9.
Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?
10.
When tan a known error record tie raised?
(1) At any time when it would be useful to do so
(2) After a workaround has been found