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Detail Form
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1.
What are the publications that provide guidance specific to industry sectors and organization types known as?
2.
Which of the following are goals of Service Operation?
(1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
(2) The successful release of services into the live environment
3.
Which of the following activities are helped by recording relationships between Configuration Items (Cis)?
(1) Assessing the impact and cause of Incidents and Problems
(2) Assessing the impact of proposed Changes
(3) Planning and designing a Change to an existing service
(4) Planning a technology refresh or software upgrade
4.
Which role is accountable for a specific service within an organization?
5.
Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or
service provided Responsibilities and dependencies for both parties
6.
Which of the following is NOT a purpose of Service Transition?
7.
Which of the following is NOT an objective of the Operations Management function?
8.
IT Service Continuity strategy should be based on:
(1) Design of the service technology
(2) Business continuity strategy
(3) Business Impact Analysis
(4) Risk assessment
9.
When should tests for a new service be designed?
10.
Defining the processes needed to operate a new service is part of: