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Detail Form
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1.
Which one of the following is NOT an aim of the change management process?
2.
What are customers of IT services who work in the same organization as the service provider known as?
3.
Access management is closely related to which other process?
4.
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
5.
Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum
agreed business-related service levels?
6.
Which one of the following is the BEST description of a service request?
7.
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
8.
Which one of the following do major incidents require?
9.
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
10.
In terms of adding value to the business, which one of the following describes service operation s contribution?