PEOPLECERT ITIL -2011 Foundation (2)

Which process is responsible for ensuring that appropriate testing takes place?

Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer needs and ensure that the service provider is able to meet

Which of the following is the correct definition of an outcome?

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

What would be the next step in the continual service improvement (CSI) model after? 1. What is the vision? 2. Where are we now? 3. Where do we want to be? 4. How do we get there? 5. Did we get there? 6. ?

Which statement about the emergency change advisory board (ECAB) is CORRECT

Which of the following BEST describes a problem?

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?