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Detail Form
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1.
True or False, Flow-action-based dialog requires that a dialog rule be referenced from the assignment and
flow action within the workflow diagram.
2.
True or False, For each individual CPM service item type, you can choose whether to use flow action-based
dialog or assignment-based dialog.
3.
Which of the following is NOT a best practice in CPM dialog management ________? (Choose One)
4.
Which of the following would you configure in order to specify the subset of properties that can be included
within dialog scripts. (Choose One)
5.
Which of the following is a best practice for design of the CPM composite area? (Choose One)
6.
True or False, As a best practice, you should embed all CPM customer composite pages within the
pyWorkPage of the service item/object.
7.
True or False, Switching the CPM Composite context refers to conditionally displaying tabs based on
customer data.
8.
Which of the following is NOT a valid knowledge topic content type. (Choose One)
9.
Which of the following statements about CPM Knowledge content is true? (Choose One)
10.
To specify the numeric scoring values for a question within a quality review or customer satisfaction survey,
choose one componet you would configure. (Choose One)