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Detail Form
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1.
Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?
2.
Two results of an adaptive model are ________________.
3.
In order to associate an Adaptive Model with each proposition, you need to ____________.
4.
A company wants to capture the sentiment of relevant Twitter messages to allow its customer service representatives to concentrate only on the negative ones. Sentiment refers to the general attitude of the author towards a subject and can be ___________.
5.
Which is the most accurate description of proactive retention? Proactive Retention ___________.
6.
U+ Bank is using adaptive models to offer credit cards and mortgages on two inbound channels: website and contact center. The system architect created an adaptive model configuration, Standard Kerning, which you use in the following decision category: U+ Bank goes live with 10 types of credit cards and five types of mortgages on their website and in five contact centers. What is the maximum number of adaptive models you can expect to see in the model overview report?
7.
A legal firm wants to use text analytics for easier and faster access to information to help with compliance related issues. The legal firm needs a taxonomy on legal concepts. What is a taxonomy?
8.
A telecom company is interested in improving customer engagement on social media. However, there are hundreds of relevant messages posted on Twitter every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages. What do you need to analyze the incoming messages?
9.
A customers propensity to accept a proposition increases when ____________.
10.
You are a company with a new and unique product, and you would like to offer it to the right customer. Given the scenario, which is the most effective rule type?