PEGASYSTEMS - Certified System Architect 74V1 Set 1

Question - 15 Maximum mark : - 26

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PEGASYSTEMS - Certified System Architect 74V1 Set 1

The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department manager. Which configuration satisfies this requirement?

Create service level agreement rules for each customer category. Use a decision table to determine which service level agreement rule to apply to the assignment. ✘ Create a single service level agreement rule with a Transfer escalation action. Use a decision table to test for premium customer service requests. ✘ Create a single service level agreement rule with a Transfer escalation action. Use the value of a property to calculate the deadline interval. ✘ Create a single service level agreement rule with a Transfer escalation action. Use a when rule to test for premium customer service requests. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

Add an Item Retention alternate stage and define a process for retention of item. ✘ Replace the Wait step in the Item Return stage with a Change Stage step. ✘ Add a decision in the Item Return process to change the stage when a return is not necessary. ✘ Add a condition to skip the Item Return stage when a return is not necessary. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which requirement can be implemented through circumstancing?

An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue. ✘ An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery. ✘ An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved. ✘ An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one businessday. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

A company requires that patients receive status updates during processing of medical tests. Patients are not users of the application. You create the work party for the patient as an instance of which class?

Data-Party-Com ✘ Data-Paty-Operator ✘ Data-Party-Org ✘ Data-Party-Person ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?

Use the purchase requests column to group the cost centers. ✘ Filter the results so that the report includes only cost center and purchase requests. ✘ Summarize the regional cost centers by count. ✘ Summarize the purchase requests column by count. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office. How do you configure the list report to create the pie chart?

Summarize the Employee Name column. ✘ Group the Employee Name and Office columns. ✘ Group the Employee Name column. ✘ Summarize the Employee Name and Manager Name columns ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the managers employees and their hire dates. How do you support this request?

Summarize the manager column ✘ Filter the manager column ✘ Sort the manager column ✘ Group the manager column ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information. The Scope of this Data Page should be set to ______________.

Application ✘ Requestor ✘ Thread ✘ Node ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You are configuring an application to process automobile insurance claims. The claim case creates child cases for each component of the claim: injury to a party, damage to a vehicle, and damage to property. How do you update the total cost of the claim as users update each child case?

Create a declare expression to update the claim total when the cost of each child case changes. ✘ Define a case calculation to update the claim total with the total of each child case. ✘ Add the Update Case shape to the Claim case type to capture changes to each child case cost. ✘ Configure the Create Case shape to propagate the total cost from each child case to the claim. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

10.

A data page holds product information and has the Reload if Older Than field set to 30 minutes.
The data page is created at 7:43. The user then performs the following actions:
8:10 the user refreshes the product information
8:45 the user refreshes the product information
At what time is the data page reloaded?

08:13 ✘ 08:45 ✘ 08:09 ✘ 08:40 ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

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