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1.
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement.
2.
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
3.
A requirement states: The tax identification number must contain 10 digits. How do you configure the field to support this requirement?
4.
A help desk ticket case type is defined as follows: If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
5.
You are defining a user view for a loan application. If the loan applicant indicates there is an existing open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.
6.
In processing a parent case P-1, two child cases C-1 and C-2 are created. Which of the following statements is correct about the processing of P-1, C-1, and C-2?
7.
The business process for an automobile insurance claim consists of the following phases:
8.
A company requires that patients receive status updates during processing of medical tests. Patients are not users of the application. You create the work party for the patient as an instance of which class?
9.
Which requirement is satisfied by configuring a service level agreement?
10.
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a____________.