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Detail Form
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1.
A flow action typically references a ________ .
2.
A __________ displays the overall form for viewing a work item.
3.
In Designer Studio, the Application Explorer displays ____________________.
4.
What can the application menu in the Designer Studio be used for?
5.
In the Situational Layer Cake where are the common modules more likely to be found?
6.
Key Performance Indicators (KPIs) are used to ______________.
7.
A _____________ rule allows us to set a property value automatically, whenever an input value changes.
8.
An application references the property .Customer.Address(Billing).State. What is the property mode for .Address(Billing)?
9.
Which statement best describes how a service level affects the urgency value of an assignment or a case?
10.
Roger receives an assignment during business hours on Tuesday, the 14th. The assignment is governed by the following service level. Assuming a Monday-Friday, 5-day work-week with no holidays or time off, determine the day on which the urgency adjustment caused by the service level will reach 70.