PEGASYSTEMS -Certified Pega Business Architect 74V1

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?

Consider the following user story: As a customer, I want to be able to cancel an open service request at any time. Select the configuration option that satisfies the user story.

While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited. How can the business communicate this problem to the development tem using Agile Workbench?

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant. What is the best way to design routing so the correct interviewer is assigned the task?

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates. How do you support this request?

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the _____ in the service level to 5 days.

A home loan application requires approvals form the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?

In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable. To meet this requirement, you apply a goal and deadline to the ______.

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?