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1.
Customer Adaptive Forecasting is a new feature that:
2.
What Inbox view would an end user usually NOT have available?
3.
A Siebel iHelp item can:
4.
To determine the base table for Siebel opportunities, you would use Siebel tools to examine:
5.
When determining how to best control access to data, the business analyst must have an understanding of
the differences between master data and customer data.
Which two are examples of master data?
6.
An agent working in a call center receives a call for a request for service. The agent authenticates the caller
and captures the details of the request. She records that the calls was received from Joanne Smith who is a
nurse from Dr. Jones's office. She is calling to inquire about a status of a medical claim that was submitted
by Dr. Jones's office. Select the three business entities that would be required to support this business
process.
7.
Which Siebel business entity represents people with whom you do business?
8.
Which statement is false about divisions?
9.
Which object is the parent object in the object type hierarchy?
10.
Business analysts must be able to use Siebel Workflow to automate business rules. Which type of workflow step would you use to reuse a previously defined workflow process?