Oracle Engagement Cloud 2018 Implementation Essentials

In which three situations can default coverage be applied?

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

Which two options are true about role synchronization for Digital Customer Service (DCS)?

Which option describes the automated page presentation for incoming calls?

Your customer is asking for a modification of Lookup Types in Service Request. You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks. Which four lookups can be modified from this task list?

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle
Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

What three things should you do once you have established a global default coverage?

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option. Which three steps should you perform to configure user self-registration in your DCS application?