NOKIA Subscriber Data Management (SDM)

1.

What are the 3 Care SWS portfolio segments?

Active Network Assurance (ANWA), Preventive Services, Launch Support services. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support(MSS). Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE)Services. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), SoftwareEvolution & Expertise (SEE).

2.

What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

Preventive services, launch support, On site troubleshooting, tailored technical support. 3'rd party management and support, 3'rd party support from various vendors. SW change planning & support, SW change mass provisioning, SW change testing, Network cloningservices. Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support(ASWS).

3.

What is the purpose of the Care Agreement?

To set terms and conditions of Care Services performance. To list Customer Network topology. To define Contract Performance Bonds. To define penalties in the case of late delivery.

4.

What is the main business responsibility of the Care Program Manager?

Supervises sales and costs and defines discounts. Supervises revenues and costs and provides reports to the Account Manager. Supervises revenues and costs and analyses profitability. Supervises revenues and costs and approves customer discounts.

5.

What is the first step to be taken by the Care Program Manager if a support service requested by customer
falls outside the scope of the Care Contract Agreement?

Authorise service delivery without a customer order. Prepare a service offering and propose it to customer. Check the delivery capability from the relevant support pipe and commercial approach with the AccountManager. Refuse service delivery until the customer raises a purchase order.

6.

A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the
return on their existing investment in their mature network. What Care services are appropriate in this
case?

Active Software Support (ASWS). HWS and/or SWS Life Extender. Spare Part Management (SPM). Expert Support services.

7.

What are the four pillars of Care?

Customer Relationship, Care Business Management, Operational Management, Financial Management. Customer Relationship, SWS Management, Operational Management, Financial Management. Operational Management, SWS Management, HWS Management, Financial Management. Operational Management, Business Management, Financial Management, HWS Management.

8.

NSN's internal drive testing team has found that the quality of the customer Network has decreased over
time. What should the responsible Care Program Manager do?

Nothing. The customer's own planning department take care of network quality. NSN has a good solid business with the customer with a very limited number of reported problems anda very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge. CaPM informs the Account Manager about the quality issue in the customer network and expects theCT to act on the information if they want to increase sales. CaPM sees an opportunity to increase the Care revenues by providing additional proactive services.Therefore s/he engages the team to make a business proposal for the additional services.

9.

Which of the following tasks belongs to the Care Program Manager at Care Contract re-negotiations?

Agree the prices internally. Ensure the Care Contract re-negotiations are initiated in a timely fashion. Negotiate the prices with the customer. Write the Care Contract document.

10.

What are the three main phases of NSN business?

Sell, Deliver, Care. Buy, Sell, Install. Install, Commission, Integrate. Sell, Install, Care.

NOKIA Subscriber Data Management (SDM)

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

COMPANY

Products

OTHERS

Partner

NOKIA Subscriber Data Management (SDM)

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

Detail Form

COMPANY

Products

OTHERS

Partner