NOKIA Subscriber Data Management (SDM) Set 4

1.

Who is responsible for entering CARE data into NELLE?

Care Program Manager. Project F&C with the input from CaPM. Services Account Manager. Cost & Progress Manager.

2.

When can the Care Plan be shared with the Customer?

Only a customised version can be occasionally shared - without confidential information. The Care Plan is an internal document and should not be available to customer. The Care Plan should always be shared with the customer. The CaPM needs to receive permission from management before sharing the Care Plan with thecustomer.

3.

The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

Nothing - this is most probably a miss booking so it will be corrected next month. Notify CT F&C controller asking to correct the possible error next month. Investigate all the possible reasons and provide a comment in the monthly report. Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.

4.

Care Plan can be used as:

Basic reference in contractual disputes with customer. Service Manual, helping to induct new Care Team members. Financial Planning support tool in CT. The source of resource forecast data.

5.

During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which
of the following?

Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd PartyAgreements. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.

6.

Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

It improves customer satisfaction. It is a good business practice and a SOX requirement, resulting in better planning accuracy. It is an NSN F&C requirement. It is part of the Care Program Manager's duties.

7.

A company can improve its competitive advantage by following a number of functional level strategies.
These include Efficiency, Quality, Innovation and one more. What is it?

Motivation. Customer Responsiveness. Value. Demarcation.

8.

Who should NOT participate in a Care Services tender?

Service Product Manager. Cost Manager. Care Program Manager. R&D Engineer.

9.

Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?

NSN must have a letter of intent from the Customer's Legal Department. NSN must have a written, signed Contract and a Customer Purchase Order. NSN must have a Customer Purchase Order for the actual Care we are delivering. NSN must have a Contract defined in CDB and a Customer Purchase Order.

10.

The Care contract scope has changed, what should the CaPM do first?

Include the new scope in the CT financial plans. Update the NELLE forecast with new costs and resource requirements. Inform Care sub regional or regional organisation. Inform Product Managers who should then prepare new services descriptions.

NOKIA Subscriber Data Management (SDM) Set 4

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