NOKIA Subscriber Data Management (SDM) Set 3

1.

How many milestones (gates) are defined in the contract renewal process?

3 4 6 7

2.

A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

Care Agreement. Warranty Standard contract. Warranty Extended contract. 1st Warranty Standard and the next 4 as Warranty Extended contract.

3.

Who approves free of charge services included in the Care Contract?

Care Program Manager. Head of CT after consulting Sales Director. Depending on NSN policy regarding discounts the person may vary. Sales Director.

4.

CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally
recorded?

A contract amendment needs to be prepared, verified by lawyers and signed. The new setup should be described in the Care Plan and then shared internally and externally. No need to record this as the agreement is temporary, verbal agreement should be enough. A letter describing the new services details has to be sent to the customer, who then should confirm theagreed setup.

5.

What is the purpose of Care Program Management Assessment?

Verify the implementation and execution of the Care processes within certain CT. Check Care Program Manager's competence level. Check Care processes' status in specific CT and CaPM's competence level. Accessing the Network Elements under Care.

6.

What is the purpose of a handover from Sales to Care?

It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract. It ensures that the Care Contract implementation responsibility is transferred from Sales to Care. It ensures a smooth and seamless Customer Relationship interface. It ensures that all the requirements to provide Care services under the Care Contract are agreed andavailable for the customer.

7.

What is the purpose of the Monthly Resource Allocation meeting?

To provide resources to the CT. To let the Resource Manager know in detailed level how many people and with which competencies areneeded where and when. To advise the Account Manager / CT Head of the resource requirements. To tell the customer the number of engineers who will be available to support their network.

8.

Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been
received from the Customer since the contract expired. How can Care service revenue be recognised in
this case?

Revenue cannot be recognised. Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed. Revenue is recognised based on the expired contract on a monthly basis. CT F&C decides how revenue is recognised.

9.

A contract is about to expire but there is already a PO for the next year from the customer. Is there a need
for CSDA?

No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date. No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CThead and F&C Controller, contract prolongation in CDB is the next step and delivery continues. Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerableand management needs to grant written approval to acknowledge the higher risk. Yes, NSN needs to send a CSDA to inform higher management that a contract expired but deliverycontinues as the PO is in place.

10.

What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?

To support offer tailoring by giving insight into existing customer needs. To provide a more hands-on approach to the offer. To ensure commitment to the implementation schedule, resource requirements, rollout & other plans. Give background information on customer needs and to ensure that the Care services requirementsare met.

NOKIA Subscriber Data Management (SDM) Set 3

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

COMPANY

Products

OTHERS

Partner

NOKIA Subscriber Data Management (SDM) Set 3

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

Detail Form

COMPANY

Products

OTHERS

Partner