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Detail Form
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1.
What is a legally secure contract for NSN and a Customer?
2.
According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)
3.
In which documents are the Care service level commitments with the customer officially stated?
4.
Who is the main responsible person to drive the Care Contract Renewal through the whole renewal
process after the Internal Kick-off Meeting?
process after the Internal Kick-off Meeting?
5.
Who should be the responsible person in NSN to send the expiry notice letter of the Care Contract to the
Customer?
Customer?
6.
A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back
3rd party contract?
3rd party contract?
7.
Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract
creation needs to be repeated in CDB and SAP alike:
creation needs to be repeated in CDB and SAP alike:
8.
If a CSDA gets declined, how much notice should be given to a customer that services will terminate?
9.
What is the MOST essential information (apart from the tender document), needed by HWS Managers to
properly support a Customer RFQ?
properly support a Customer RFQ?
10.
What is the base-line against which we track Care profit?