NCCT -National Center for Competency Testing

Half horizontally ✘ Half vertically ✘ Thirds face-up ✘ Fourths face-down ✔

Etiquette ✘ Forum ✘ Punctuation ✘ Grammar ✔

If the patient is angry, match his/her anger level, and s/he will calm down ✘ Take all complaints seriously & take thorough notes ✘ Refuse to talk to patients who are complaining; the doctor should handle them ✘ No correct answer ✔

Encourage them to speak english ✘ Show respect for their culture ✘ Speak loudly so they will understand ✘ Refrain from making eye contact ✔

Non-verbal communication ✘ Verbal communication ✘ Written communication ✘ All answers are correct ✔

Doctor ✘ Adjuster ✘ Provider ✘ Subscriber ✔

Insurance application ✘ Claim ✘ Dual choice request ✘ Total disability ✔

Time limit ✘ Premium ✘ Coinsurance ✘ Fee-for-service ✔

Indemnities ✘ Deductibles ✘ Medical co-pays ✘ Cash advances ✔

Indemnity ✘ Extended benefits ✘ Deductible ✘ Catastrophic ✔