Microsoft Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). Users report that they frequently access a Web site that offers weather information that they need to do their work. The content is stored locally for offline use. The users say that they could view animated maps before they installed new computers. Now they cannot view the animated maps. The company relies on these animated maps to run the business. The users want to download dynamic content from the Web site. What should you instruct the users to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user reports that she is receiving e-mail messages stating that she sent a virus. The user works at home and has a broadband connection to the Internet. You discovered that the user purchased an antivirus application and installed it on her computer. She ran the virus scanner on her computer, but it did not detect a virus. She continues to receive e-mail messages stating that she sent a virus. You need to identify the cause of these e-mail messages. You instruct the user to log on as an administrator. What should you instruct the user to do before running the virus scanner again?

You are a desktop support technician for your company. All client computers run Windows XP Professional. The network consists of a Windows 2000 Active Directory domain. A department manager reports that some of the files on drive D on her computer were deleted and other data was modified. You need to track when unauthorized users attempt to modify or delete data from drive D on the manager's computer. What should you do first?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user reports that macros that previously worked in Microsoft Excel do not run after she installed Windows XP Service Pack 2 (SP2). The user receives the following error message: ???Macros in this workbook are disabled because the security level is high, and the macros have not been digitally signed or verified as safe. To run the macros, you can either have them signed or change your security level. Click Help for more information.??? The user wants to configure Excel to automatically run macros that are included in spreadsheets. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of a domain. The system administrator announces that all portable computers in the company must be configured to monitor essential security settings. A user needs to configure her computer to monitor essential security settings. What should you instruct the user to do?

You are a desktop support technician for your company. A customer running Windows XP Home Edition with an antivirus application installed reports that he downloaded a program from the Internet and installed it on his computer. After installing the program, he began to receive e-mail messages from people whom he does not know. These e-mail messages state that he sent an e-mail message to them. The user removed the program but he is still receiving the e-mail messages with the same message content from people whom he does not know. You need to identify the cause of these e-mail messages. What should you instruct the user to do?

You are a desktop support technician for your company. A customer running Windows XP Home Edition and Microsoft Outlook Express reports that he cannot access previously saved e-mail messages. You verify that there are no e-mail messages when the customer opens Outlook Express. You need to ensure that the customer can access his previously saved e-mail messages. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. A user wants to have the highest degree of protection against cookies that still allows her to log on to Web sites and store personal data. She wants to prevent cookies from advertisers on third-party Web sites from being stored on her computer. You need to ensure that the user's Internet options are configured properly. What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional and an application named App1. A user reports that whenever she attempts to open a file for App1, she is directed to the C:\Program Files folder, not to her home directory. You discover that the user runs App1 by clicking a shortcut on her desktop. You need ensure that the user is directed to her home directory when she opens a file for App1. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. The company uses a Microsoft Exchange Server 2003 computer for all messaging. All users access e-mail by using Microsoft Outlook 2002. A user reports that he will be on vacation and wants Outlook to automatically reply to incoming e-mail messages. The user states that his computer will be turned off while he is on vacation. The user wants Outlook's reply to tell senders that he will be on vacation for two weeks. You need to ensure that the user successfully configures the automatic reply to senders. What should you instruct the user to do?