Microsoft Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Set 4

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user in the company has a computer that connects to her Pocket PC by using a USB cable. Her computer also has a USB keyboard, a USB mouse, and a USB camera attached. All of the devices are attached to a bus-powered USB hub. The user reports that she cannot synchronize her Microsoft Outlook contacts with her Pocket PC device. The Pocket PC ActiveSync software tells her that it cannot communicate with the device. The user states that sometimes she also has keyboard and mouse problems, such as dropped keystrokes or a frozen mouse pointer. She reports that unplugging the camera usually solves these problems. You need to ensure that the user can use ActiveSync with her Pocket PC. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user reports that she cannot connect to the Internet. You discover that the user can connect to all internal network resources, but she cannot connect to any external resources. You discover that she can connect to external resources by IP address, but not by name. You are able to connect to internal and external resources by name from your client computer. You need to ensure that the user can connect to internal and external resources by name. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). A user in the company uses computers that run Windows XP Professional both at the office and at home. The office computer is connected to the company network. The company network is connected to the Internet by a T1 line. The home computer uses a static IP address and connects to the Internet by using a persistent cable modem connection. The user wants to use a Remote Desktop connection from his office computer to control his home computer. You verify that the company??s Internet firewall permits Remote Desktop connection traffic. You instruct the user to enable Remote Desktop on his home computer. However, the user cannot make a connection by using Remote Desktop. You need to ensure that the user can make a Remote Desktop connection from his office computer to his home computer and still ensure security against incoming threats. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. A user reports that she made some changes in Internet Explorer. As a result, she is being prompted to either allow cookies or block cookies for almost every Web site she visits. You need to ensure that the user can visit Web sites without being prompted to allow or block cookies. What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional. You configure one dial-up connection on a user's portable computer. You test the dial-up connection and verify that it successfully establishes a connection to the Internet. One day later, the user reports that the modem on his portable computer will not dial. You verify that the user is using Microsoft Internet Explorer to connect to the Internet. You need to ensure that Internet Explorer on the user's computer automatically establishes a connection to the Internet. What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. All client computers run Windows XP Professional and run Microsoft Outlook Express as the default e-mail client. You deliver the user name and password required for POP3 access to each user. You instruct each user to configure Outlook Express with his or her user name and password. One user reports that he must provide his credentials each time he starts Outlook Express. You discover that all other users are immediately allowed into Outlook Express without providing credentials. What is the most likely cause of the problem?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. The company uses a Microsoft Exchange Server 2003 computer for all messaging. The Exchange server is configured to accept POP3, IMAP4, and SMTP connections from remote users. The server is configured to allow SMTP relaying from authenticated users only. A user reports that he has just received a new portable computer. The user states that he can receive e-mail by using POP3, but he cannot send e-mail. You confirm that the user can make SMTP connections to the Exchange server. You also confirm that Outlook is configured to have the proper SMTP server address. You need to ensure that the user can use Outlook to send e-mail from his new computer. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and have an antivirus application installed. A user reports that she received an e-mail message from the company's IT department stating that she needs to apply the most current Windows security patches to her computer. The user works from home and has a broadband connection to the Internet. You need to ensure that the user applies the most current Windows security patches to her computer. You instruct the user to log on to her computer as an administrator. What else should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). A user in the company uses computers that run Windows XP Professional both at the office and at home. The office computer is connected to the company network. The company network is connected to the Internet by a T1 line. The home computer uses a static IP address and connects to the Internet by using a persistent cable modem connection. The user wants to use a Remote Desktop connection from his office computer to control his home computer. You verify that the company??s Internet firewall permits Remote Desktop connection traffic. You instruct the user to enable Remote Desktop on his home computer. However, the user cannot make a connection by using Remote Desktop. You need to ensure that the user can make a Remote Desktop connection from his office computer to his home computer and still ensure security against incoming threats. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. You configure one dial-up connection on a user's portable computer. You test the dial-up connection and verify that it successfully establishes a connection to the Internet. One day later, the user reports that the modem on his portable computer will not dial. You verify that the user is using Microsoft Internet Explorer to connect to the Internet. You need to ensure that Internet Explorer on the user's computer automatically establishes a connection to the Internet. What should you instruct the user to do in Internet Options in Control Panel?