Microsoft Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Set 3

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. The company uses a Microsoft Exchange Server 2003 computer for all messaging. The Exchange server is configured to accept POP3, IMAP4, and SMTP connections from remote users. The server is configured to allow SMTP relaying from authenticated users only. A user reports that he has just received a new portable computer. The user states that he can receive e-mail by using POP3, but he cannot send e-mail. You confirm that the user can make SMTP connections to the Exchange server. You also confirm that Outlook is configured to have the proper SMTP server address. You need to ensure that the user can use Outlook to send e-mail from his new computer. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of a domain. A user reports that his computer performs more slowly than usual. You display the processes in Windows Task Manager. You discover that the CPU usage is 99 percent. In addition, you notice that Msblast.exe is running as a service. You need to optimize the performance of the user's computer. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office 2003. A user reports that his Microsoft Excel spreadsheet is not working properly. You discover that he receives a message stating that his security settings prevent him from running macros when he opens the Excel file. You need to ensure that the user can open the Excel file and run the macros. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. The network consists of a Windows 2000 Active Directory domain. A department manager reports that some of the files on drive D on her computer were deleted and other data was modified. You need to track when unauthorized users attempt to modify or delete data from drive D on the manager's computer. What should you do first?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and Microsoft Office XP. All users use Microsoft Outlook as their e-mail client. A user reports that she receives automated response e-mail messages stating that she sent an e-mail message. She knows that she did not send an e-mail message. She also states that in the past day she received a message from every e-mail address in her Outlook Contacts folder. You verify that other users experience this same problem. You need to identify what causes the user??s computer to automatically send e-mail messages to all the e-mail addresses in her Outlook Contacts folder. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). The development department of the company builds small applications for its customers. For testing purposes, users in the development department and the testing department send executable files to each other by using Microsoft Outlook Express. A user in the testing department reports that she cannot receive e-mail attachments when she uses Outlook Express. The user needs the attachments to conduct business, and she needs to receive them by using Outlook Express. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user in the company is attempting to install a new printer on his computer. The user reports that he was able to connect the printer to the computer, but Windows displays a message indicating that he does not have permissions to install the printer drivers. You discover that the user usually logs on to his computer by using a domain user account. However, his computer does have a local user account that he can use. Both accounts are members of the local Users group on his computer, and no other local groups. You confirm that the user is allowed to have a locally connected printer. You need to ensure that the printer is installed on the computer. Your solution must not give the user unnecessary privileges on his computer. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office 2003. A user reports that he wants to share the C:\Documents\Sales folder on his computer with other specific network users. The user states that he wants only members of the domain Sales group to be able to read or modify the files. No other users should have access to the files. You need to ensure that the user can share the files appropriately. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and have an antivirus application installed. A user reports that she received an e-mail message from the company's IT department stating that she needs to apply the most current Windows security patches to her computer. The user works from home and has a broadband connection to the Internet. You need to ensure that the user applies the most current Windows security patches to her computer. You instruct the user to log on to her computer as an administrator. What else should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user in the company is attempting to read documents that are located on \\Server1\Docs. The user reports that he cannot access any of the documents located on \\Server1\Docs. You investigate and discover that the permissions on \\Server1\Docs are as shown in the following dialog box. You confirm that the user has the permissions required to read documents on \\Server1\Docs. You need to ensure that the user can read these documents. What should you do?