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1.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. Each client computer is configured to support a USB mouse. A Certkiller .com user named Rory Allen reports that he installed a new driver for his mouse, but now the mouse does not work. What should you do to ensure that the mouse works again as soon as possible?
2.
You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All client computers on the Certkiller .com network run Windows XP Professional. The hard disks on all Certkiller .com computers make use of the NTFS file system. Rory Allen is a user at Certkiller .com who has administrative privileges on his computer. Rory Allen reports that he modified several permissions in the Windows folder after reading about a new virus that affects system files. Rory Allen also reports that When he attempts to run Paint, he is presented with the error message below: "0" He also informs you that when he tries to run any other application on his computer, he receives a similar error message. Which of the following is the task that you should carry out to make sure that Rory Allen is able to run the application on his computer?
3.
You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. Certkiller .com employs Windows XP Professional as their mainstream desktop Operating System. You have recently installed Windows XP Professional on your new client computer, and would like to configure the Recovery console to work with your new installation. Which of the following is a folder that CANNOT be accessed from the Recovery Console?
4.
You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. A user named Andy Booth reports that after upgrading his computer from Windows 98 to Windows XP Home Edition, he is unable to log on to the domain from the welcome screen. You must make sure that Andy Booth is able to log on to the domain. Which of the following is a task that you should instruct Andy Booth to execute?
5.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. A Certkiller .com user named Andy Reid is a member of the Research department. Andy Reid complains that mainly uses a portable computer complains that, after he came back from an appointment, the battery is out of power. What should you recommend him to do?
6.
You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. Certkiller .com employs Windows XP Professional as their mainstream desktop Operating System. You are required to install Windows XP Professional on a new client computer and have it join a domain during the setup process. The network administrator is currently on vacation, and you are unable to contact him. You also do not have the privileges to create computer accounts during the setup process. With the above in mind, which is the option that you should take now?
7.
You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. Certkiller .com employs Windows XP Professional as their mainstream desktop Operating System. You have recently installed Windows XP Professional on your new client computer, and would like to configure the Recovery console to work with your new installation. Which of the following is a folder that CANNOT be accessed from the Recovery Console?
8.
You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98. Certkiller .com consists of a Desktop support team which you are part of. Certkiller .com consists of a Marketing department. A Certkiller .com user named Mia Hamm who works in the Marketing department has contact you. Mia Hamm has a meeting with there superiors and she wants to configure her laptop computer to use an LCD projector for an on-site presentation. What should you do?
9.
You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. Certkiller .com employs Windows XP Professional as their mainstream desktop Operating System. You have recently installed Windows XP Professional on your new client computer, and would like to configure the Recovery console to work with your new installation. Which of the following is a folder that CANNOT be accessed from the Recovery Console?