Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 8

You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers were upgraded from Windows 2000 professional to Windows XP Professional. A Certkiller .com client named Clive Wilson uses a Windows XP Professional portable computer. Clive Wilson complains that when the computer is undocked, it occasionally displays the following error message: "ZPDRV.DLL failed to load." During an investigation you discover that the ZPDRV.dll file is used by an external storage device that is connected to Clive Wilson's docking station. The error message does not appear when the computer is docked. What should you do to ensure that the error does not occur on Clive Wilson's computer and to ensure that the storage device continues to function correctly when his computer is docked?

You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All client computers on the Certkiller .com network run Windows XP Professional and all users use Microsoft Internet Explorer as their Web browser. A user named Kara Lang reports that she needs to log on to different computers every day and when she does, the Internet Favorites that she created on her office computer are not available. Which of the following is the task that you should complete to ensure that Kara Lang's Internet Favorites are available on any computer that she uses?

You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All client computers on the Certkiller .com network run Windows XP Professional and all users use Microsoft Internet Explorer as their Web browser. A new trainee at Certkiller .com named Amy Walsh wants to customize her desktop. To this end she would like to display family pictures as screensaver. She thus needs to copy the pictures that she intends using as a screensaver on her workstation. Which of the following is the location that Amy Walsh should copy the pictures to?

You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. Certkiller .com employs Windows XP Professional as their mainstream desktop Operating System. You are currently making use of speech recognition in Windows XP Professional for word processing. Which of the following is a function that will be involved?

You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. The CIO of your company wants to know the preferred way in Windows XP to enable the Driver Verifier.

You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. You have received instruction from the CIO to use the Driver Verifier his Windows XP Professional computer. Is it possible for you to change the location of the driver file that comes with Windows XP Professional?

You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. You have received instruction from the CIO to scan all of the protected files in your XP computer to verify their versions. What command or tool should you use if you want to go ahead?

You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. Each client computer is configured to support a USB mouse. A Certkiller .com user named Rory Allen reports that he installed a new driver for his mouse, but now the mouse does not work. What should you do to ensure that the mouse works again as soon as possible?

You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers were upgraded from Windows 2000 professional to Windows XP Professional. A Certkiller .com client named Clive Wilson uses a Windows XP Professional portable computer. Clive Wilson complains that when the computer is undocked, it occasionally displays the following error message: "ZPDRV.DLL failed to load." During an investigation you discover that the ZPDRV.dll file is used by an external storage device that is connected to Clive Wilson's docking station. The error message does not appear when the computer is docked. What should you do to ensure that the error does not occur on Clive Wilson's computer and to ensure that the storage device continues to function correctly when his computer is docked?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). A user calls to request assistance with configuring his computer. He is unfamiliar with making system changes. He wants to know whether you can make the changes on his computer. You explain that Remote Assistance is available. The user sends you an invitation to take control of his computer. When you attempt to take control of his computer, a message indicates that access is denied. What are possible causes of the problem? (Choose all that apply.)