Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 7

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser. While viewing a Web page, a user was prompted to download a plug-in so that he can view the page correctly. Since installing the plug-in, the user cannot display any other Web pages correctly. The user restarted his computer to solve the problem, but it did not help. The user needs his Web browser to work correctly. Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser. Some of your company??s external Web sites have pop-up windows. After installing SP2, users cannot display these pop-up windows. The users need to be able to display the pop-up windows. Which action or actions should you instruct the users to perform? (Choose all that apply.)

You are a desktop support technician for your company. A user using a portable computer states that when he is away from home, he needs to use a dial-up connection to his ISP. When he accesses Web pages by using the dial-up connection, it takes a long time to load the pages. He attempts to display only the text on the page, but he has to wait for the entire page to load. The user needs to access Web pages more quickly. What should you instruct the user to do?

You are a desktop support technician for your company. A user reports that his Windows XP Professional client computer cannot connect to Internet Web sites. You confirm that the user's computer can connect to all internal resources by name.
You can use your Windows XP Professional client computer to connect to an Internet Web site by using its IP address, but you cannot connect by using its name. You discover that all network users are having the same problem. Another technician informs you that a new firewall was installed the previous evening. You need to ensure that all users can connect to Internet Web sites. What should you ask an administrator to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. Users access the Internet Web site for Wide World Importers. Wide World Importers uses a digital certificate to secure the information on the Web site. A new user reports that she cannot access the Wide World Importers Web site by typing www.wideworldimporters.com in the Address bar in Internet Explorer. You need to ensure that the user can access the Wide World Importers Web site. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). A user reports that she cannot access a specific Web site correctly. You check with other users, and they cannot access the site either. This problem did not occur before SP2 was installed on all the client computers. The users need to be able to access this site successfully. What should you instruct the users to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC. Laura reports that she cannot access the Web application hosted on Robert's computer. When she attempts to access Robert's Web application by using Internet Explorer, she receives the following error message: "DNS or Server Error." You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert's computer. When you attempt to access Robert's Web application from your computer by using Internet Explorer, you receive the following error message: "DNS or Server Error." You need to ensure that Laura can access the Web application on Robert's computer. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user reports that he cannot send or receive e-mail messages on his computer. He also reports that he cannot sign in to Windows Messenger. You need to ensure that the user can send you a Remote Assistance invitation so that you can help him with his computer. What should you do?

You are a desktop support technician for your company. A user using a portable computer states that when he is away from home, he needs to use a dial-up connection to his ISP. When he accesses Web pages by using the dial-up connection, it takes a long time to load the pages. He attempts to display only the text on the page, but he has to wait for the entire page to load. The user needs to access Web pages more quickly. What should you instruct the user to do?

You are a desktop support technician for your company. A user named Susan reports that she is unable to connect to network resources from her Windows XP Professional client computer. You verify that the network cable is correctly connected to Susan's client computer. All other users can connect to network resources. You need to ensure that Susan's computer can communicate on the network. What should you do next?