Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 6

You are a desktop support technician for your company. All client computers run Windows XP Professional. Microsoft Internet Explorer is the only Web browser installed on the client computers. The security level for the Internet zone is configured at the default settings. A user reports that when he tries to access a Web site that contains an application, he receives the following error message. You need to ensure that the user can access the Web site and run the application. What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional. Linda reports that her department uses a computer that is not joined to the domain. When users log on to this computer, they click their user account name icons in the list of user accounts and type their passwords. For security reasons, Linda wants users to log on by typing their user names and passwords. You need to ensure that each user is required to type a user name and password in order to log on to the computer. What should you instruct Linda to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Each client computer has a Pentium III 1-GHz processor, 256 MB of RAM, and a 40-GB hard disk. A user reports that his computer is running very slowly. It takes several seconds to open small files and it can take several minutes to open large files. The user states that it takes much longer to search for files on his computer than it did several months ago. You verify that slow performance occurs even when he has only one application running. You need to find out the probable cause of the computer's slow performance when searching for and opening files. What should you do on the user's computer?

You are a desktop support technician for your company. A user reports that she is unable to install a new USB device on her Windows XP Professional computer. When she plugs the device into the computer, she is prompted to insert a driver disk. When she inserts the disk included with the device, Windows informs her that the device driver is not signed and will not be installed. You confirm that the device is on the company's list of approved peripheral hardware. You need to ensure that the device can be installed. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). A user reports that he recently installed new applications on his computer. The applications do not work correctly. The applications did work correctly on another computer. In addition, after the user installed the applications, his computer began to run slower. He uninstalled and reinstalled the applications and restarted the computer many times. However, the applications still do not work, and the computer still runs slow. The user needs his computer to work as it did before he installed the applications. What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). A user reports that he recently installed new applications on his computer. After he installed those applications, his computer began to run slower. The user needs to find out which application causes his computer to run slow. Which tool or tools should you instruct the user to use? (Choose all that apply.)

You are a desktop support technician for your company. The company has a main office in Los Angeles and a branch office in Tokyo. A user travels between the main office in Los Angeles and the branch office in Tokyo. The user needs to create documents in both English and Japanese and needs to switch between the English and Japanese user interfaces. You need to ensure that the user can easily switch between the English and Japanese user interfaces and that the user can create documents that contain Japanese characters. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain. A user cannot install a USB hard disk drive on his computer. When he plugs the USB hard disk drive into the computer, nothing appears on the screen. This device is the first USB device the user has connected to the computer. However, he can use the USB hard disk drive at home on a computer that runs Windows XP Home Edition. You instruct the user to check for conflicts in Device Manager. The user does not find any conflicts or any reference to Universal Serial Bus controllers. The user needs to resolve the problem. Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users in the research department use both desktop and portable computers. Each computer in the research department has a four-port USB hub for I/O devices. A user in the research department purchases and connects a portable USB hard disk to the USB hub attached to his portable computer. However, the port on the USB hub shuts down and the hard disk does not function. The USB hard disk functions properly when it is attached to the USB hub connected to the user's desktop computer. All other USB devices function properly when they are attached to the portable computer's USB hub. You need to ensure that the USB hard disk can function properly when connected to the USB hub on the user's portable computer. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A user in the sales department has a CD-RW device installed on her computer. She purchases a CD from the local computer store. She reports that she is unable to write data to the CD by using her CD-RW device. However, she was able to write to the blank media that was shipped with the computer. You need to ensure that the user can use her CD-RW device. What should you do?