Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 5

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Andy Reid is the manager of the Human Resources department. Andy Reid is responsible for maintaining Certkiller .com employee files that are stored in a folder named CKUsers. The CKUsers folder is located on a removable hard disk that is formatted as NTFS. Andy Reid goes on vacation and instructs is assistant named Kara Lang to update the Certkiller .com employee files that are stored on the removable hard disk. Kara Lang attaches the removable disk to her client computer named Certkiller -WS270. However, when she tries to open files on the removable disk she receives an error message stating that access is denied. You need to ensure that Kara Lang can update the files on the removable disk but Kara Lang should not be allowed to change other user permissions on the disk. What should you do?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Certkiller .com consists of s Marketing department. A Certkiller .com manager named Rory Allen has upgraded a Windows 2000 Professional computer named Certkiller -WS271 to Windows XP Professional. The CIO then purchased a new Windows XP Professional computer named Certkiller -WS272 with the identical hardware of Certkiller -WS271. You then move the scanner to Certkiller -WS272 which was attached to Certkiller -WS271. He then noticed that Certkiller -WS272 cannot locate a driver for the scanner. He then contacts the vendor that said that a driver is not yet available. The Marketing department needs the scanner to complete urgent work. What should you tell Rory Allen to do on Certkiller -WS272?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows 2000 Professional. Certkiller .com consists of a Desktop support team which you are part of. A Certkiller .com customer named Mia Hamm has called for assistance in installing her printer. Mia Hamm did connect the printer to the parallel port, but windows XP Professional does not recognize the printer. The printer is an old type and Mia does not have the installation CD ROM of the printer but has downloaded the drivers. You then tell her to use the Add Printer Wizard and tell Mia Hamm to clear the "Automatically detect and install my Plug and Play printer" checkbox. When Mia Hamm did that, there was an error that displays that the print driver was not installed. What could be the problem?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. A network user named Clive Wilson uses a client computer named Certkiller -WS273. Certkiller -WS273 has a built-in fax modem. Certkiller .com wants to fax promotional material to several important clients. However, the stand-alone fax machine that Certkiller .com normally uses fails. Clive Wilson is asked to fax the promotional documents. The clients are required to send a fax to confirm receipt of the fax. Clive Wilson sends the faxes but never receives any replies. He calls the clients to which he sent the faxes and discovers that they were received but that the clients were not able to connect to Clive Wilson's fax modem to send a response. Clive Wilson needs to ensure that clients to connect to the fax modem to send a response. What should you advise Clive Wilson to do?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Amy Wilson is the receptionist at Certkiller .com. Amy Wilson uses a client computer named Certkiller -WS275. Amy Wilson needs to send faxes to important clients on a regular basis. You install a fax modem and configure the Fax service on Certkiller -WS275. You then open Printers and Faxes folder in Control Panel on Certkiller - WS275 to verify that the Fax printer has been added. A few days later Amy Wilson informs you that several Certkiller .com clients have complained that they are unable to send faxes to Amy Walsh. You discover that Certkiller -WS275 does not respond to incoming fax calls. You need to resolve this problem as soon as possible. What should you do?

You work as a helpdesk technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. The Certkiller .com network contains a print server named Certkiller -PR06. You attach a Lexmark Laser Jet printer to Certkiller -PR06. However, Certkiller .com network users complain that the documents printed to Certkiller -PR06 come out garbled. You suspect a device driver problem and download the latest drivers for the printer from the Lexmark web site. You update the drivers for the Lexmark Laser Jet printer and print a test page. The printout appears correctly. However, printouts for other network users still come out garbled. You need to ensure that all network users can print successfully to Certkiller -PR06. What should you tell the network users?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. A Certkiller .com user named Amy Walsh works from home using a portable computer named Certkiller - WS270. Amy Walsh recently requested that several files be made available offline for her. All the offline files are stored on the boot partition of Certkiller -WS270. Amy Walsh reported that she is satisfied with the offline files and has no problem using them, however she noticed the primary partition of Certkiller -WS270 is running out of disk space due to the offline files. You have received instruction to address Amy Walsh's concern regarding the space problem that she might encounter if the situation is left to simmer. To this end you instruct Amy Walsh to move the client-side cache associated with the Offline Files to a different drive using the Offline Files Cache Mover utility. Amy Walsh later reports that the cache is moved from the drive but the original cache cannot be deleted and is still being used. You need to configure offline files to start using the new cache enabling the deletion of the original. What should you instruct Amy Walsh to do?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Certkiller .com employs 30 new sales representatives that will visit Certkiller .com's major customers on a regular basis. You issue the new sales representatives with new Windows XP Professional portable computers. The new sales representatives will require access to inventory and pricing documents when they visit Certkiller.com's customers. The inventory and pricing documents are stored in a shared folder named SalesDocs. The SalesDocs folder is hosted on a file server named Certkiller -SR14. The new sales representatives must be able to open the files in the SalesDocs folder while they are offline, and must be able to make changes to those files at all times. You need to provide the sales representatives with the required functionality. What should you do?

You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. a Certkiller .com employee named Ally Wagner wanted to change the settings within Windows XP so that when she clicks a desktop icon the application opens immediately. When something goes wrong, Ally Wagner turns to you for assistance. Ally Wagner informs you that when she clicks on a desktop icon the application does not start, instead she gets a menu. Which of the following is probably the reason for this happening?

You work as the help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All client computers on the Certkiller .com network run Windows XP Professional. Certkiller .com employs Windows XP Professional as their mainstream desktop Operating System. The CIO instructs you to let an administrator use your computer. You want to let the administrator use the computer immediately, but you do not want to close any of your programs. Which of the following is the combination of keys that you should press to make this possible?