Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 4

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. Certkiller .com has its headquarters in Chicago and a branch office in Dallas. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. A network user named Rory Allen working in the Marketing department is trying to set permissions on a file that he has created on a workstation named Certkiller -WSR244 that is running Windows XP Professional. Certkiller -WSR244 is not a member of the domain. Rory Allen said that he opened the properties on the file to set the Security tab but was no Security tab. What could cause the problem?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. A file server named Certkiller -SR11 contains a folder named Marketing. Users that work in the Marketing department access files stored within this folder. All files stored in the Marketing folder contain confidential information. A user named Clive Wilson works in the Marketing department. Clive Wilson uses a client computer named Certkiller -WS270. You have been instructed to copy the Marketing folder and its associated contents to Certkiller -WS270, while also ensuring that the files are secured. The Marketing folder currently contains 180 MB of data. Certkiller -WS270 contains two partitions named C and D respectively. Partition C and partition D are configured as follows:
1. Partition C is a FAT32 formatted partition with 1 GB of free disk space.
2. Partition D is a NTFS formatted partition with 250 MB of free disk space.
You must copy the Marketing folder to Certkiller -WS270. How will accomplish the task and ensure that the Marketing folder and its associated files are secured.

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. Certkiller .com consists of a Research department. Certkiller .com does research on application and sells computers to their clients. CertK inhg.com also has a Desktop support team which you are part of. A Certkiller.com user named Amy Walsh. Amy Walsh uses a computer named Certkiller -WS273. On Certkiller -WS273, Amy Walsh share a folder named CK_Docs with other users in the domain. CK_Docs was configured with permission to the users and the groups on the network. Amy Walsh then created a subfolder named AmyDocs in the CK_Docs. She wants the same permissions on her subfolder as the Parent has. Amy Walsh want AmyDocs to change with CK_Docs, whenever new permissions are applied. What should you instruct Amy Walsh to do?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server. Certkiller .com consists of a Desktop support team which you are part of. A Certkiller .com customer named Rory Allen has contact you. Rory Allen cannot boot his computer. During the startup of Windows XP Professional the screen goes blank. Rory Allen has recently replaced his video adapter. He also said that he was prompt for a driver; he installed files from the Internet. What should he do?

You work as a help desk support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98. A Certkiller .com user named Andy Reid works on a Windows 98 client computer named Certkiller -WS271. The new Certkiller .com policy states that all client computers are to be upgraded to Windows XP Professional. You upgrade Andy Reid's Certkiller -WS271 client computer to Windows XP Professional. While performing the upgrade on Certkiller -WS271, you discover that the screen resolution is 640 x 480 and 16 colors. To fully take advantage of the Windows XP Professional functionality Andy Reid wants to view the background pictures and the GUI that Windows XP Professional makes available. Now you need to change the resolution and add more colors so as to enable Andy Reid to take advantage of the Windows XP Professional functionality. However, you are unable to do so. What should you do to enable Andy Reid to view the background pictures properly?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server. Certkiller .com consists of a Desktop support team which you are part of. A Certkiller .com customer named Rory Allen has contact you. Rory Allen cannot boot his computer. During the startup of Windows XP Professional the screen goes blank. Rory Allen has recently replaced his video adapter. He also said that he was prompt for a driver; he installed files from the Internet. What should he do?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows 2000 Professional. A Certkiller .com customer named Mia Hamm has called to say that she has upgraded her computers from Windows 2000 Professional to Windows XP Professional. Mia Hamm then created a shared folder named MiaDocs, but no one in her company can change the files in MiaDocs from their computers. Mia Hamm said that she did not have the problem before the upgrade. What could be the cause of the problem?

You are a desktop support technician for Contoso, Ltd. You need to install Windows XP Professional on a new desktop computer and to join the computer to the Active Directory domain named contoso.com. During the installation process, you enter static IP addresses for the computer, default gateway, and DNS server. When you attempt to join the computer to the domain, you receive the following error message: "An invalid domain was specified. Would you like to proceed for now and try to join a domain later?" You verify that the domain name is entered correctly and that the computer is physically connected to the network. You are able to log on to the domain from your own computer. You need to join the new computer to the domain and complete the installation of Windows XP Professional. What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain. A user reports that he upgraded his computer from Windows 98 to Windows XP Home Edition. After the installation, the user is not able to log on to the domain from the Welcome screen. You need to ensure that the user can log on to the domain. What should you do?

You are a desktop support technician for your company. The company is upgrading all client computers from Windows 98 to Windows XP Professional. The only applications currently installed on the client computers are Microsoft Office 2000 and antivirus software. A user named Maria reports that when she attempts to upgrade her computer to Windows XP Professional, the installation process stops responding at the Preparing Installation phase. You confirm that her computer meets the minimum hardware requirements for Windows XP Professional. You need to ensure that Maria can upgrade her computer to Windows XP Professional. What should you instruct Maria to do?