Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 3

You are a desktop support technician for your company. A user named Roger uses a Windows XP Professional computer. The computer contains a folder named Sales, which is shared as Sales Documents. The shared folder contains several files. Other users on the network access the shared folder to read and modify the files. Several users ask Roger to create a simpler name for the shared folder. Roger creates an additional shared folder named SalesDocs, which also provides access to the files in Sales. Users report that they cannot modify the files when using the SalesDocs share name. However, they are able to modify the files when using the Sales Documents share name. You need to ensure that users can read and modify the files by using either share name. What should you do?

You are a desktop support technician for your company. The manager of the sales department reports that unauthorized users are making changes to several sales files located on a Windows Server 2003 file server named FS01. She has configured the appropriate permissions and file auditing on the files. However, no audit information is generated on the server when users access the files. You confirm that the manager has the ability to modify file permissions and auditing settings on the sales files. You also confirm that the manager has access to the correct logs to review audit information. You need to ensure that all access to the sales files is tracked. What should you do?

You are a desktop support technician for your company. A user in the sales department frequently accesses a shared folder named \\Server01\SalesDocs. The user asks if he can include this location in My Computer for quick access. You need to ensure that the shared folder is listed in My Computer only for this user's client computer. What should you do?

You are a desktop support technician for your company. A user uses a printer that is attached locally to his portable Windows XP Professional computer. The printer is connected by a USB cable. The user reports that the printer is not printing. The user states that he can see four print jobs in the print queue, but that none of them are printing. You discover that the user recently returned from a business trip and reconnected the printer. The user printed several documents while on the business trip, and those documents are waiting in the print queue. You need to ensure that the printer functions properly and prints the four waiting print jobs. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. A Windows 2000 Server computer named Server1 has automatic caching enabled for all shared folders. The network contains other file servers that also have caching enabled for shared folders. Users store personal files on Server1. These users need to be able to access these personal files when traveling with their portable computers. You need to ensure that a user named Andrew can make files from Server1 available offline. You need to prevent Andrew from making files from any other server available offline. What should you do?

You are a desktop support technician for your company. The company recently replaced one user's Windows 2000 Professional client computer with a new Windows XP Professional computer. The computer is a member of a workgroup. The user reports that the new computer does not allow him to specify individual user permissions for a new shared folder he created on his computer. He was able to specify individual permissions on his Windows 2000 Professional computer. You need to ensure that the user can specify individual user permissions for the shared folder. What should you do?

You are a desktop support technician for your company. Three users named Anne, Eric, and Helen share a single Windows XP Professional client computer. The users log on by using their own local user accounts. None of these users have administrative rights on the computer. The computer is a member of a workgroup. Anne creates confidential Microsoft Word documents and places them in a folder named Confidential. The Confidential folder is located on an NTFS partition. Anne wants to ensure that Eric and Helen cannot access any files in the Confidential folder. Anne reports that the Properties dialog box for the folder does not include a Security tab. You need to ensure that the files in the Confidential folder can be accessed only by Anne. What should you instruct Anne to do?

You are a desktop support technician for your company. A user uses a printer that is attached locally to his computer. The user reports that the printer is not working. When the user opens the print queue, none of the previous print jobs are listed. You verify that the printer is properly connected and that the appropriate printer drivers are installed. You need to ensure that the printer works properly. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain. A user reports that he recently began using a docking station when he works at his desk. When he docks the computer, he connects an external keyboard, mouse, and monitor to it. When he is away from the office, he uses the built-in LCD panel, keyboard, and touchpad. When the user docks the computer in his office, he has difficulty using the touchpad, and the LCD panel does not work correctly. He needs to use the portable computer in and out of the office. You instruct the user to create a hardware profile and install a driver. Which set or sets of actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. A user installs a new application and an updated video driver on her Windows XP Professional computer. The user reports that after she restarts the computer, the display is distorted. You need to ensure that the user can run other applications without video distortion while you find the correct device driver. What should you do?