Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 2

You are a desktop support technician for your company. All client computers run Windows XP Professional. A remote user has a portable computer that runs Windows XP Professional. The user's account is a member of the local Administrators group on his computer. The user wants to install Windows XP Service Pack 2 (SP2) and wants to know which installation options are available. Which action or actions should you instruct the user to perform? (Choose all that apply.)

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run either Windows XP Professional of Windows 98. A Certkiller .com user named Kara Lang uses a Windows XP Professional client computer named Certkiller - WS271. Certkiller -WS271 is a laptop computer that consists of a 2.1 gigabyte (GB) hard drive and a 400 megahertz (MHz) processor, as well as 256 megabytes (MB) of random access memory (RAM). Certkiller -WS271 has recently been upgraded to Windows XP Professional. Kara Lang downloaded quite a number of video presentations on Certkiller -WS271 to use in her next business trip. However, since then she is unable to hibernate Certkiller -WS271. During her presentation Kara Lang requires to use the hibernation function. Kara Lang needs hibernation on Certkiller -WS271. What should she do?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98. Certkiller.com consists of a Research department. A Certkiller .com user named Amy Wilson is a member of the Research department. Amy Wilson uses a client computer named Certkiller -WS271. Certkiller -WS271 was running Windows 98 and it was upgraded to Windows XP Professional. A week after that you then reformat Certkiller -WS271 and install anew version of Windows XP Professional with Service Pack 2. After the reformatting and the fresh Windows XP Professional with Service Pack 2, Amy Wilson complains that her Universal Serial Bus (USB) flash card reader canno0t be accessed. She said that it was working before the reformatting. You then search for a flash card reader driver on the flash card reader's Web site but there was none. Amy Wilson needs her flash card reader urgently. What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain that contains a DNS server. All servers run Windows Server 2003, and all client computers run Windows XP Professional. A user reports that his client computer is not able to connect to any network resources and is not able to authenticate to the Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today. You examine the computer's physical connection to the network. You verify that the connection is correct and that the computer's network adapter displays a link light. The computer is configured to use the following IP configuration: You confirm that this configuration is valid on the network. You need to troubleshoot the problem. What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC. Laura reports that she cannot access the Web application hosted on Robert's computer. When she attempts to access Robert's Web application by using Internet Explorer, she receives the following error message: "DNS or Server Error." You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert's computer. When you attempt to access Robert's Web application from your computer by using Internet Explorer, you receive the following error message: "DNS or Server Error." You need to ensure that Laura can access the Web application on Robert's computer. What should you do?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 150 Windows XP Professional client computers and 150 Windows 2000 Professional client computers. A Certkiller .com user named Ally Wagner wants to share file in a folder named AllyDocs, which reside in a computer named Certkiller -WS105. Ally Wagner wants the remote users to read the content of the files in AllyDocs without changing the files. You then told Ally Wagner to right-click the AllyDocs and select the properties from the shortcut menu. What should Ally Wagner do next?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. Certkiller .com contains a Research department and a Finance department. Five users of the Research department need to access a file named CK_Acc on a Windows XP Professional computer named Certkiller - WS277. You need to allow the five users to have access on Certkiller -WS277. In addition the manager also wants all other Certkiller .com workers to have access to CK_Acc. He said you should not be concerned about the security. How should you configure CK_Acc.

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. The Certkiller .com network contains 25 Windows 2000 Server computers, 1,500 Windows 2000 Professional client computers and 150 Windows XP Professional computers. Certkiller .com contains a Windows XP Professional computer named Certkiller -WS110. A Certkiller .com user named Andy Reid who tried to access to a network share on Certkiller -WS110 has received an Access denied error. Andy Reid has logged on as a domain user account. You investigate and access Certkiller -WS110 and view the share properties on the file theta the user was trying to access. You then select eh Security tab and click Advance and use the Effective Permissions to determine Andy Reid's effective permissions. You need to find the problem that causes the error that Andy Reid cannot access the network share. Which of the following permissions assignments are causing the problem?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Certkiller .com consists of s Marketing department. A Certkiller .com manager named Rory Allen has upgraded a Windows 2000 Professional computer named Certkiller -WS271 to Windows XP Professional. The CIO then purchased a new Windows XP Professional computer named Certkiller -WS272 with the identical hardware of Certkiller -WS271. You then move the scanner to Certkiller -WS272 which was attached to Certkiller -WS271. He then noticed that Certkiller -WS272 cannot locate a driver for the scanner. He then contacts the vendor that said that a driver is not yet available. The Marketing department needs the scanner to complete urgent work. What should you tell Rory Allen to do on Certkiller -WS272?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows 2000 Professional. Certkiller .com consists of a Desktop support team which you are part of. A Certkiller .com customer named Mia Hamm has called for assistance in installing her printer. Mia Hamm did connect the printer to the parallel port, but windows XP Professional does not recognize the printer. The printer is an old type and Mia does not have the installation CD ROM of the printer but has downloaded the drivers. You then tell her to use the Add Printer Wizard and tell Mia Hamm to clear the "Automatically detect and install my Plug and Play printer" checkbox. When Mia Hamm did that, there was an error that displays that the print driver was not installed. What could be the problem?