Microsoft Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Set 1

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Half the client computers are portable computers and the rest are desktop computers. The portable computers are configured to support offline files. The Certkiller .com users that have been issued with portable computers often work from home. When they work from home, the users dial up to a Certkiller .com Routing and Remote Access Services (RRAS) server named Certkiller -SR16 and access data on the Certkiller .com network. Several users with portable computers inform you that their offline files become unavailable when they loose connectivity to Certkiller -SR16. You need to ensure that the offline files remain available at all times. What should you do?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers. Certkiller .com consists of a Finance department. A Certkiller .com employee named Mia Hamm works in the Finance department. Certkiller .com contains a Windows XP Professional workstation named Certkiller - WS271. Mia Hamm is using this computer. Mia Hamm uses a Word document to store all her files in a folder named MiaDocs. The files contain critical information. Mia Hamm does not want the other users to read the files in MiaDocs. Mia Hamm then contacts you to ask the best way to protect her files in MiaDocs. Which method should Mia Hamm use?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows 2000 Professional. Certkiller .com has its headquarters in Chicago and a branch office in Dallas. Certkiller .com contains a Finance department and a Sales department. You are the desktop technician in the Chicago branch. A Certkiller .com user named Andy Reid is a member of the Sales department which is in the Dallas branch office. Andy Reid has a laptop named Certkiller -WS271 that runs Windows XP Professional. Certkiller -WS271 contain a device bay which is used for a CD-RW drive and a DVD drive. Andy Reid has all the important files on a DVD disk, which he copied on to the hard drive of Certkiller -WS271. Later the day he replaces the DVD drive with the CD-RW drive. When Andy Reid tries to open the CD-RW drive, he received an error message that the drive is not available. What should Andy Reid do?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. A Certkiller .com user named Rory Allen works in the Marketing department. Rory Allen works on a client computer named Certkiller -WS271 has an uninterruptible power supply (UPS) attached and installed. A severe lightning storm has caused a blackout disrupting all power to the Certkiller .com network. Due to the UPS, he was able to shutdown Certkiller -WS271in the proper manner before the UPS ran out of power. However, when he reboot, you find that some data is not available. Upon further investigation he sees the following display when you open Disk Management: What should Rory Allen do to gain access to these files?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. The Certkiller .com network contains two Windows 2000 Server computers and 120 Windows 2000 Professional computers which were upgraded to Windows XP Professional. The servers and the Windows XP Professional computers' hard disk is formatted with the NTFS file system. The computers on the network consists of an internal CD-RW drive Certkiller .com consists of a Sales department. A Certkiller .com employee named Mia Hamm works in the Sales department. Mia Hamm did copy 15 MB files to a CD-RW disk which will be used in a meeting. After copying the file she realized that two of the files should not be on the disk. Mia Hamm then opens the CD-RW in the windows Explorer to try to delete the two files. When she presses the DELETE key after selecting the two files, it has a confirmation of deleting the files. Mia Hamm cannot delete the files. What should Mia Hamm do?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. The Certkiller .com network contains two Windows 2000 Server computers and 120 Windows XP Professional computers. The servers' hard disk is formatted with the NTFS file system and the Windows XP Professional computers' hard drive is formatted with the FAT32 file system. The computers on the network consists of an internal CD-RW drive Certkiller .com consists of a Research department. A Certkiller .com user named Andy Booth is a member of the Research department. One morning Andy Boothcopies 20 10 MB files to a CD-R disk in the CD-RW drive on a computer named Certkiller -WS271. When he finished the task he realized that 5 of the files do not belong on the disk. Andy Booth needs to remove the 5 files from the disk. What should he do?

You work as a desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98. A Certkiller .com Marketing user named Amy Walsh uses a client computer named Certkiller -WS271. Certkiller -WS271 runs on Windows 98 and has a Plug and Play digital versatile disc (DVD) drive installed. Amy Walsh makes use of Windows Media Player to view the video footage. Certkiller .com policy states that all marketing video files must be distributed in a DVD format with the Compact Disc File System (CDFS). You are then instructed to upgrade Certkiller -WS271 to Windows XP Professional. A day after the upgrade Amy Walsh complains that she is unable to view the video footage. To be able to fulfill work commitments Amy Walshrequires viewing this footage. What should you do? (Choose all that apply.)

You work as a helpdesk technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server. You have a Windows XP Professional laptop named Certkiller -WS271. You use this laptop to travel to different customers locations to do a service call. With every call you need to write a report, which is company policy. You then received a call from a Certkiller .com customer named Amy Wilson to see to a problem on her computer. You make use of Certkiller -WS271 in this troubleshooting exercise. After you have solved the problem you need to write a report. You need to use the mouse that you always take with you when troubleshooting, during the report. You now need to configure the mouse with the least amount of administrative effort. What should you do?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98. Certkiller.com consists of a Research department. A Certkiller .com user named Amy Wilson is a member of the Research department. Amy Wilson uses a client computer named Certkiller -WS271. Certkiller -WS271 was running Windows 98 and it was upgraded to Windows XP Professional. A week after that you then reformat Certkiller -WS271 and install anew version of Windows XP Professional with Service Pack 2. After the reformatting and the fresh Windows XP Professional with Service Pack 2, Amy Wilson complains that her Universal Serial Bus (USB) flash card reader canno0t be accessed. She said that it was working before the reformatting. You then search for a flash card reader driver on the flash card reader's Web site but there was none. Amy Wilson needs her flash card reader urgently. What should you do?

You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98. Certkiller .com consists of a Desktop support team which you are part of. A Certkiller .com customer named Ally Wagner has contact you. Ally Wagner has a meeting with there managers and she wants to configure her notebook computer to use an LCD projector for an on-site presentation. What should Ally Wagner do?