1.
Your company has a datacenter in Los Angeles. The datacenter contains a private cloud that is managed by using a System Center 2012 infrastructure. A server named VMM1 hosts the System Center 2012 Service Manager management server. A server named Server2 hosts the System Center 2012 Orchestrator management server. You plan to use a runbook named Book1 to update the status of Service Manager incidents. You need to ensure that you can create Book1, and then reference the runbook in Service Manager. What should you do? (Each correct answer presents part of the solution. Choose all that apply.)
2.
You have a System Center 2012 R2 infrastructure that has Orchestrator and Service Manager installed. Integration between Orchestrator and Service Manager is configured. You need to ensure that when a change request is made in Service Manager, the following requirements are met: The ticket number is logged to a file. The file contains the ticket numbers for every change request. Each time a ticket number is logged to the file, an email message is sent to an administrator. Which activities should you use in a runbook?
3.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The company defines the Service Level Agreement (SLA) for a web application as 99 percent uptime. You need to create service level objectives (SLOs) that meet the SLA requirement. Which object or objects should you create from the Service Manager Console? (Each correct answer presents part of the solution. Choose all that apply.)
4.
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infrastructure. You have a distributed application named App1. App1 has the following service level objectives (SLOs): At least 99.9 percent uptime No more than 85 percent average CPU utilization You need to add the SLOs that monitor the required information to Service Level Tracking. Which SLO or SLOs should you add? (Each correct answer presents part of the solution. Choose all that apply.)
5.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The network contains an Operations Manager infrastructure and a Virtual Machine Manager (VMM) infrastructure. You implement a Microsoft SharePoint Server 2010 farm that is hosted on 10 virtual machines. The company defines a service level agreement (SLA) for the farm's availability of at least 99.9 percent uptime. You need to ensure that the company's compliance officer can identify whether the SLA requirement is met. What should you do?
6.
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?
7.
Your company has a private cloud that contains a System Center 2012 Service Manager instance. Service Manager has the Self-Service Portal installed. You create a service offering that contains a single request offering. The service offering provides logged- on users with the ability to add their user account automatically to a group named Group1. You need to ensure that all requests for group membership changes require approval from the security department. What should you modify?
8.
Your company has a private cloud that contains a System Center 2012 infrastructure. The network contains a Service Manager infrastructure and an Orchestrator infrastructure. You plan to configure the private cloud to meet the following requirements: Integrate runbooks to Service Manager requests. Automate administration tasks by using runbooks. Provide end users with the ability to perform administrative tasks. You need to configure the private cloud to meet the requirements. What should you do from Service Manager?
9.
You have a System Center 2012 Operations Manager infrastructure. You have a line-of-business web application named App1. App1 stores its information in a dedicated Microsoft SQL Server database. Your company defines a service level agreement (SLA) for App1 of at least 98 percent uptime. You need to implement a solution that measures the availability of App1. You create a distributed application for App1. What should you create next?
10.
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?